Return Policy

We accept refunds and exchanges.


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. The customer is responsible for return shipping costs.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days. If an order is shipped with a tracking option, and either Canada Post or USPS state that the order was successfully delivered, Northwest Coast Gifts will not issue a refund or re-send the order.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at and send your item to: 1590 West 2nd Ave, Vancouver, British Columbia, Canada, V6J 1H2. 


To return your item, you should mail your item to: 1590 West 2nd Ave, Vancouver, British Columbia, Canada, V6J1H2. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you may vary. When shipping an item, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

In the case of a missing shipment, Northwest Coast Gifts will not refund the order if tracking and proof of delivery can be confirmed by the applicable shipping provider. If a shipping option without tracking has been selected and the shipment goes missing, please contact us.